Refund policy

Returns & Refunds Policy

We want you to feel confident when shopping with Bless Jade. Please review the policy below before placing your order.

Contact Us Before Returning an Item

Please contact us before sending any item back.

Include:

• Your order number
• The item you would like to return
• The reason for your request
• Clear photographs if the item is damaged, faulty or different from your order

Please do not return an item without contacting us first.

Non-Personalised Items

For eligible non-personalised items, you may notify us that you wish to cancel your purchase within 14 days of receiving your order.

After notifying us, please return the item within 14 days.

To be eligible for a change-of-mind return, the item should be returned unused, unworn and in its original packaging.

Unless the item is damaged, faulty or incorrect, the customer is responsible for the cost of return postage.

Personalised Items

Products made according to your submitted personalisation details are not normally eligible for change-of-mind returns.

This includes items customised with:

• Names
• Initials
• Engraving
• Bespoke messages
• Customer-selected custom details
• Designs prepared specifically for your order

Please check all spelling, selections and delivery information carefully before completing checkout.

Damaged, Faulty or Incorrect Items

Please contact us as soon as possible if your order arrives damaged, faulty or different from the details submitted with your order.

Include your order number and clear photographs so that we can review the issue.

Where appropriate, we will offer a replacement, refund or another suitable solution. If a return is required because the item is damaged, faulty or incorrect, we will explain the next steps.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will try to assist before processing or personalisation begins. However, changes or cancellations cannot be guaranteed once a personalised item is being prepared.

Refund Processing

Approved refunds will be issued to the original payment method.

Please allow time for your bank or payment provider to process the refund after it has been issued.

This policy does not affect your statutory rights.

For hygiene reasons, sealed earrings cannot be returned for change-of-mind reasons once the hygiene seal has been opened, unless the item is damaged, faulty or incorrect.