Terms of service

TERMS OF SERVICE

Last updated: [10.6.2026]

OVERVIEW

This website is operated by hangzhou leidai clothing company, trading under the brand name Bless Jade.

Throughout this website, the terms “we”, “us” and “our” refer to hangzhou leidai clothing company. We offer this website, including all information, products and services available through this website, to you subject to the following Terms of Service.

By visiting blessjade.com, browsing our products or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using this website.

These Terms apply to retail orders placed through our website. Wholesale enquiries, business-to-business orders and private-label orders may be subject to separate written quotations and terms.

  1. BUSINESS INFORMATION

Website: 
blessjade.com

Brand:
Bless Jade

Business Operator:
hangzhou leidai clothing company

Business Address:
Room 6525, Building 7, No. 1197 Bin'an Road, Changhe Street, Binjiang District, Hangzhou 

Customer Support Email:
davis@blessjade.com

UK VAT Number:
GB297996800

  1. PRODUCTS

Bless Jade offers pearl jewellery, personalised jewellery, gift sets and related accessories.

We aim to describe and display our products as accurately as possible. Product descriptions may include information about materials, dimensions, available options, colours and care instructions.

Pearls may naturally vary slightly in shape, size, surface texture and colour. These variations are part of the character of pearl jewellery and are not normally considered defects.

Product colours may also appear slightly different depending on screen settings, lighting and photography.

Please review each product page carefully before placing your order. If you require clarification about materials, dimensions or personalisation options, please contact us before ordering.

  1. PERSONALISED PRODUCTS

Selected products can be personalised with initials, names, engraving, pearl colours, chain lengths, gift messages or other selected options.

Please check all personalisation details carefully before completing checkout, including:

• Spelling
• Capital letters
• Initials
• Names
• Chain length
• Pearl colour
• Material selection
• Gift message
• Delivery address

Personalised items are prepared according to the information submitted with your order.

If you need to correct a personalisation detail after placing an order, please contact us as soon as possible. We will try to assist before production begins, but changes cannot be guaranteed once preparation has started.

Personalised or custom-made items are not normally eligible for change-of-mind cancellations or returns. This does not affect your statutory rights if an item is faulty, damaged, not as described or different from the order details you submitted.

  1. PRICES

Product prices are displayed on the website.

For customers shopping in the United Kingdom market, prices should normally be displayed in pounds sterling where the relevant currency settings are available.

Delivery charges, where applicable, will be shown at checkout after the customer enters a delivery address.

Any applicable taxes charged by us will be shown at checkout. If an order may be subject to import duties, taxes or handling charges that are not collected at checkout, this should be communicated clearly before the order is completed.

We may update product prices, promotional offers and shipping charges from time to time. Any change will not affect an order that has already been accepted.

  1. ORDERS

When you place an order, you confirm that:

• The information submitted is accurate and complete
• You are authorised to use the selected payment method
• You have reviewed the selected product and personalisation details
• You have reviewed the delivery address
• You have read the relevant shipping and returns information

After you place an order, you should receive an order confirmation email.

We may contact you if additional information is needed to process your order.

We may cancel an order and issue a refund where reasonably necessary, including if:

• A product is unavailable
• Payment cannot be authorised
• The delivery address is incomplete or cannot be served
• There is an obvious pricing or product information error
• We reasonably suspect fraud or misuse
• We cannot lawfully fulfil the order

If we cancel an order after payment has been received, we will refund the amount paid to the original payment method.

  1. PAYMENT

Available payment methods are displayed at checkout.

You agree to provide current, complete and accurate billing and payment information.

Payment must be successfully completed before an order is processed.

We do not ask customers to send card details by email, WhatsApp or social media messages.

  1. PROCESSING AND DELIVERY

Ready-to-ship items are normally prepared within 1–3 business days.

Personalised items normally require 3–7 business days for preparation before dispatch.

Delivery time is additional to the preparation time.

For United Kingdom customers, estimated delivery times and available shipping options are shown in our Shipping Policy and, where applicable, at checkout.

Delivery estimates are provided as a guide. Delays may occasionally occur due to customs processing, carrier delays, public holidays, busy periods or circumstances outside our reasonable control.

Please check your delivery address carefully before completing checkout.

If an address is incorrect or incomplete, contact us as soon as possible. We will try to assist before dispatch, but we cannot guarantee that an address can be changed after processing has started.

Please review our Shipping Policy for further details.

  1. RETURNS, REFUNDS AND CANCELLATIONS

For eligible non-personalised items purchased online, customers may have the right to notify us of a cancellation within 14 days of receiving the item and return the item within a further 14 days.

Personalised and custom-made items are not normally eligible for change-of-mind returns.

This includes items customised with:

• Names
• Initials
• Engraving
• Bespoke messages
• Customer-selected custom details
• Designs prepared specifically for an individual order

This restriction does not affect your statutory rights.

If an item arrives faulty, damaged, not as described or different from your submitted order details, please contact us as soon as possible and provide:

• Your order number
• A description of the issue
• Clear photographs where relevant

Please do not send a parcel back before contacting us. We will provide suitable return instructions after reviewing the request.

Approved refunds will be issued to the original payment method.

Please review our Returns & Refunds Policy for further details.

  1. GIFT MESSAGES AND CUSTOMER-SUBMITTED CONTENT

Where a product allows a gift message, name, initial, image upload or other personalised content, you are responsible for ensuring that the submitted content is accurate and appropriate.

You must not submit content that:

• Infringes another person’s rights
• Is unlawful
• Is offensive or abusive
• Contains misleading information
• Contains malicious files or software

We may refuse content that does not meet these requirements.

  1. WHOLESALE ENQUIRIES

Wholesale pricing is not automatically confirmed through the standard retail checkout unless explicitly stated.

Wholesale enquiries, sample requests, private-label requirements and larger personalised orders may be reviewed separately.

Any wholesale quotation may depend on:

• Product style
• Quantity
• Materials
• Personalisation requirements
• Packaging
• Branding requirements
• Delivery destination
• Delivery schedule

A wholesale order is only confirmed after the applicable quotation, payment terms and delivery arrangements have been agreed in writing.

  1. WEBSITE USE

You may use this website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activity
• Submit false information
• Attempt to interfere with website security
• Upload malicious code
• Copy or misuse website content without permission
• Use automated tools to collect website data without authorisation
• Impersonate another person or organisation

We may restrict access to the website where reasonably necessary to protect customers, our business or the website.

  1. INTELLECTUAL PROPERTY

Unless otherwise stated, the content on this website is owned by or licensed to Bless Jade and its business operator.

This includes:

• Brand names
• Logos
• Product photographs
• Product descriptions
• Graphics
• Website design
• Written content

You may not reproduce, distribute, publish or use this content for commercial purposes without prior written permission.

  1. THIRD-PARTY SERVICES

Our website may use third-party services, including payment providers, delivery providers, analytics tools and website applications.

Some links may direct you to third-party websites. We are not responsible for the content, availability or privacy practices of third-party websites.

Please review the terms and privacy policies of any third-party service before using it.

  1. PRIVACY

We process personal information in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use and protect information submitted through this website.

  1. LIMITATION OF LIABILITY

Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded.

Nothing in these Terms affects your statutory consumer rights.

We are responsible for losses that are reasonably foreseeable and caused by our failure to comply with these Terms.

We are not responsible for losses caused by circumstances outside our reasonable control, provided that we take reasonable steps to assist where appropriate.

If you are purchasing as a consumer, we are not responsible for business losses, including loss of profit, loss of business opportunity or loss of commercial revenue.

  1. EVENTS OUTSIDE OUR CONTROL

We are not responsible for delays or failures caused by events outside our reasonable control.

These may include:

• Carrier delays
• Customs processing
• Severe weather
• Public holidays
• Natural disasters
• Government restrictions
• Transport disruption
• Internet or payment service interruption

Where such an event affects your order, we will take reasonable steps to provide updates and assist where possible.

  1. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

The version published on this website at the time of your order will apply to that order.

The latest version will be displayed on this page together with the last updated date.

  1. GOVERNING LAW AND CONSUMER RIGHTS

These Terms are subject to the laws that apply to your purchase.

If you are a consumer in the United Kingdom, you retain the benefit of any mandatory consumer protection rights that apply to you.

Nothing in these Terms limits or removes rights that cannot lawfully be limited or excluded.

  1. CONTACT US

For questions about these Terms, products, personalisation, delivery, returns or orders, please contact:

Business Operator:
hangzhou leidai clothing company

Business Address:
Room 6525, Building 7, No. 1197 Bin'an Road, Changhe Street, Binjiang District, Hangzhou 

Customer Support Email:
davis@blessjade.com

When contacting us about an existing order, please include your order number.